At Swifty Sim, customer satisfaction is very important to us. Since we sell digital eSIM products that are delivered instantly by email, our refund policy is designed to be clear and fair.
All eSIM purchases are final and non-refundable once the QR code or activation details have been delivered to your email.
Because eSIMs are digital and activated instantly, we cannot resell or deactivate them once issued.
Refunds may only be considered in the following cases:
Technical Issue: If your purchased eSIM cannot be installed or activated due to a verified technical problem with our system.
Duplicate Purchase: If you accidentally purchased the same eSIM more than once.
Wrong Plan Delivered: If you received an incorrect eSIM plan due to an error on our side.
To request a refund, please contact us at support@swiftysim.com within 7 days of your purchase. Include the following details:
Order ID
Email address used for purchase
A clear explanation of the issue
Our support team will review your request and respond within 2–5 business days.
Incorrect email address provided during checkout.
Incompatibility with your device (please ensure your device supports eSIM before purchase).
Failure to use the eSIM before its expiry date.
Change of mind after purchase.
In some cases, instead of a full refund, we may provide a credit or discount code to be used on future purchases at Swifty Sim.
For any questions regarding our Refund Policy, please contact us:
Email: support@swiftysim.com
